AI-powered wayfinding experience for grocery shoppers, from research to prototype.
PROBLEM
A quick grocery run usually involves an invisible mental overhead.
Shoppers have to remember what they need, pick a store, and work through a list that knows nothing about the store’s layout or what’s in stock.
RESEARCH
Shoppers want to find things faster, not get more suggestions.
A survey of 14 grocery app users showed where to put the design effort and what to cut.
DESIGN
Help at the three moments shoppers get stuck.
Three screens, each covering a distinct moment of friction: arriving at a new store, routing through it efficiently, and getting help mid-trip without losing your place.
Before the trip
Items are added one by one; the assistant fills in details you’d otherwise have to look up yourself.
Choosing a store
The AI looks at what you’re buying and recommends where to get it, so you’re not choosing blind.
Mid-aisle
The assistant answers mid-shop questions about aisle locations, stock, and substitutes without pulling you out of your list.
REFLECTION
Design for the failures first.
I designed this in 2023, before AI and UX had much shared vocabulary. I built the happy path first and caught the gaps late: what happens when an item is out of stock, or the assistant gets an aisle wrong. Today I’d start with the failure cases and build on existing AI/UX frameworks instead of designing from scratch.
